Privacy policy

⚠ To fill in: starting text — have it checked by a lawyer before launch

This policy explains what personal data we collect on luno.md, why, and how you can exercise your rights, in line with Law No. 195/2024 on personal data protection.

Who processes the data

⚠ company name, IDNO ⚠ IDNO, ⚠ registered address. Contact for personal data questions: +373 61 117 842.

What data we collect and why

• For orders and delivery: name, phone, delivery address, email (optional), the recipient's details if it is a gift. Legal basis: concluding and performing the contract.
• For your account: email, phone, name, password (stored encrypted), saved addresses and favourites. Legal basis: the contract (the account).
• For news and offers: your email, only if you have given consent. Legal basis: consent, which you can withdraw at any time in your account.
• For website security: technical logs (for example, IP address), kept for a short time. Legal basis: our legitimate interest in protecting the website.

We do not ask for data about children.

Who we share data with

• Fan Courier — name, phone and address, to deliver the parcel.
• Hosting provider (Hetzner, servers in the European Union) — where the website and the database run.
• Email provider — for account emails (confirmation, password reset). ⚠ To fill in: name of the email provider

We do not sell data and do not use it for advertising.

How long we keep data

• orders: 5 years for accounting, then we anonymise them;
• unfinished carts: 30 days;
• inactive accounts: 3 years, with a warning email before deletion;
• technical logs: 90 days.

Your rights

You can ask for access to your data, its correction or deletion, restriction of processing, object to processing and ask for your data in a portable format. In My account you can download your data and delete your account yourself. For any other request, call us on +373 61 117 842; we reply within one month.

If you believe your rights have been breached, you can contact the National Centre for Personal Data Protection.

Cookies

We only use strictly necessary cookies. Details in our Cookie policy.